Fishtail Fantasy Top

96% Polyester 4% Spandex

Raphaella Shipping Policy

At Raphaella, we are dedicated to providing exceptional service in both our luxurious Raphaella styles and our shipping and delivery process. Please review our shipping policy to understand how we manage orders, shipping rates, delivery times, and other related details.

Domestic Shipping Rates and Estimated Delivery Time:

Shipping Method	Estimated Delivery Time	Rate
Standard Shipping (Above $100)	5-7 Business Days	FREE
Standard Shipping (Below $100)	5-7 Business Days	$8.50
Expedited Shipping	2-3  Business Days	$15

Please note that these delivery times are estimates. Actual delivery may take longer, particularly during peak seasons, extreme weather conditions, or due to unforeseen circumstances.

Processing Time

Our team works diligently to process and ship orders promptly to ensure timely delivery. Please note the following processing timeframes for orders:

• Standard Processing: Orders are typically processed and shipped within 2 business days after payment confirmation.
• Expedited Processing: Expedited orders are prioritized to ensure swift shipment and are typically processed and shipped within 6 business hours after payment confirmation. 

Processing times may vary during peak seasons, extreme weather conditions, or due to unforeseen circumstances. We appreciate your patience and understanding.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Use this tracking number to monitor the status of your delivery.

Delayed or Lost Shipments

While we strive to ensure timely delivery of your order, we cannot be held responsible for delays or lost shipments caused by the carrier or other factors beyond our control. If you believe your shipment is delayed or lost, please contact the carrier for assistance in tracking your order.

Change of Address

If you need to change the shipping address for an order that has already been placed, please contact our customer service team at orders@raphaella.com as soon as possible. We will do our best to accommodate your request, but please note that address changes may delay the shipment of your order and are not guaranteed.

International Customs and Brokerage Fees

For international orders, customers are responsible for any customs duties, taxes, and brokerage fees that may be incurred upon delivery. These fees are determined by the customs agency in the destination country and are not included in our shipping charges. We recommend contacting your local customs office for further information on potential fees.

Please be aware that customs clearance procedures can cause delays beyond our original delivery estimates. Raphaella is not responsible for any additional charges or delays due to customs processing.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us via email at orders@raphaella.com.

Thank you for choosing Raphaella. We are committed to delivering your exquisite Raphaella styles with care and efficiency.

At Raphaella, we strive to ensure your complete satisfaction with our exquisite styles. If for any reason you are not entirely happy with your purchase, please review our return and exchange policy for details on how to proceed.

General Return Policy

• Eligibility for Returns:
• Items must be returned within 30 days of the delivery date.
• Returned items must have all original tags still attached.
• Items must be returned in their original product packaging.
• Items must show no visible signs of wear or use.
• Non-Returnable Items:
• Discounted items are final and cannot be returned or exchanged.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Process for Returns

1. Initiate a Return:
• Contact our customer service team at returns@raphaella.com to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization:
• Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to return your item(s).
3. Packaging Your Return:
• Ensure that the item(s) are securely packaged in their original packaging, including all tags. Include the RA number inside the package.
4. Shipping Your Return:
• Ship the item(s) to the return address provided in the return authorization instructions. We recommend using a trackable shipping method to ensure the package is received.

Exchange Policy

• Exchanges:
• If you wish to exchange your returned item for a different product, please indicate this when contacting customer service for your RA number. Specify the product you would like in exchange.
• Once we receive your return and confirm it meets our return criteria, we will process and ship the exchange item to you.

Store Credit

• As an alternative to exchanging an item, you can opt to receive store credit. This credit will be added to your Raphaella account once the returned item is processed and approved.
• Store credit can be used towards any future purchases on our website and does not expire.

Refunds

• If you prefer a refund instead of an exchange or store credit, please indicate this in your return request.
• Refunds will be issued to the original method of payment within 7-10 business days after we receive and inspect the returned item.
• Please note that original shipping charges are non-refundable.

Processing Time:

• Please allow 5-7 business days for us to process your return once it is received. You will be notified via email once your return has been processed.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer service team immediately at returns@raphaella.com. We will provide instructions for returning the item and ensure you receive the correct or replacement item promptly.

Contact Us

If you have any questions or need further assistance with your return or exchange, please do not hesitate to contact our customer service team at returns@raphaella.com. We are here to help and ensure your shopping experience with Raphaella is a pleasant one.

Thank you for shopping with Raphaella. We appreciate your business and are committed to providing you with the highest quality products and exceptional customer service.