Returns & Exchanges

At Raphaella, we strive to ensure your complete satisfaction with our exquisite styles. If for any reason you are not entirely happy with your purchase, please review our return and exchange policy for details on how to proceed.

General Return Policy

    • Eligibility for Returns:
      • Items must be returned within 30 days of the delivery date.
      • Returned items must have all original tags still attached.
      • Items must be returned in their original product packaging.
      • Items must show no visible signs of wear or use.
    • Non-Returnable Items:
      • Discounted items are final and cannot be returned or exchanged.
  • Return Shipping Costs:
    •
      • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

    Process for Returns

    1. Initiate a Return:
      • Contact our customer service team at returns@raphaella.com to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
    2. Return Authorization:
      • Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to return your item(s).
    3. Packaging Your Return:
      • Ensure that the item(s) are securely packaged in their original packaging, including all tags. Include the RA number inside the package.
    4. Shipping Your Return:
      • Ship the item(s) to the return address provided in the return authorization instructions. We recommend using a trackable shipping method to ensure the package is received.

    Exchange Policy

    • Exchanges:
      • If you wish to exchange your returned item for a different product, please indicate this when contacting customer service for your RA number. Specify the product you would like in exchange.
      • Once we receive your return and confirm it meets our return criteria, we will process and ship the exchange item to you.

    Store Credit

    • As an alternative to exchanging an item, you can opt to receive store credit. This credit will be added to your Raphaella account once the returned item is processed and approved.
    • Store credit can be used towards any future purchases on our website and does not expire.

    Refunds

    • If you prefer a refund instead of an exchange or store credit, please indicate this in your return request.
    • Refunds will be issued to the original method of payment within 7-10 business days after we receive and inspect the returned item.
    • Please note that original shipping charges are non-refundable.

    Processing Time:

    • Please allow 5-7 business days for us to process your return once it is received. You will be notified via email once your return has been processed.

    Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, please contact our customer service team immediately at returns@raphaella.com. We will provide instructions for returning the item and ensure you receive the correct or replacement item promptly.

    Contact Us

    If you have any questions or need further assistance with your return or exchange, please do not hesitate to contact our customer service team at returns@raphaella.com. We are here to help and ensure your shopping experience with Raphaella is a pleasant one.

    Thank you for shopping with Raphaella. We appreciate your business and are committed to providing you with the highest quality products and exceptional customer service.