FAQ
Shipping & Delivery
What are your domestic shipping rates and delivery times?
Standard Shipping (Above $100): Free, delivered in 5-7 business days.
Standard Shipping (Below $100): $8.50, delivered in 5-7 business days.
Expedited Shipping: $15, delivered in 2-3 business days.
Please note that delivery times are estimates and may vary.
How long does it take to process orders?
- Standard Processing: Typically within 2 business days.
- Expedited Processing: Usually within 6 business hours.
Processing times may vary during peak seasons or due to unforeseen circumstances.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking details.
What should I do if my shipment is delayed or lost?
Please contact the carrier directly for assistance, as we cannot be held responsible for carrier delays or lost shipments.
Can I change my shipping address after placing an order?
Contact us at orders@raphaella.com immediately. Address changes may delay shipment and are not guaranteed.
Do you ship internationally?
Yes, international shipping is available. Customers are responsible for customs duties, taxes, and brokerage fees.
Returns & Exchanges
What is your return policy?
Eligibility: Items must be returned within 30 days, with tags and in original packaging.
Non-Returnable: Discounted items are final sale.
Who covers return shipping costs?
Customers cover return shipping unless items are incorrect or damaged.
How do I initiate a return?
Email returns@raphaella.com with your order number and reason for return.
How are exchanges handled?
Specify the desired exchange item when requesting a Return Authorization (RA) number.
What if I prefer store credit instead of an exchange?
Store credit is available upon approval and valid indefinitely.
When can I expect a refund?
Refunds are issued within 7-10 business days to the original payment method, minus original shipping costs.
What should I do if I receive a damaged or incorrect item?
Contact returns@raphaella.com immediately for assistance.
Garment Care
How should I care for my Raphaella garments?
Read Labels: Follow specific care instructions.
Separate Colors: Wash dark, bright, and light colors separately.
Inside Out: Protect delicate fabrics.
Use a Laundry Bag: Especially for delicate items.
Avoid Overloading: Follow machine capacity.
Can I machine wash all Raphaella garments?
Follow care label instructions regarding machine washable items.
How should I dry my garments?
Air Dry or Low Tumble: Check care label for recommendations.
Do I need to iron or steam my Raphaella pieces?
Adjust iron temperature based on fabric type and use a pressing cloth for delicate fabrics.
How should I store my Raphaella clothing?
Hang or fold garments appropriately to maintain their shape and integrity.
What special care tips do you have for specific fabrics?
Silk: Hand wash in cold water.
Lace: Hand wash gently and lay flat to dry.
Denim: Wash inside out to preserve color.
How should I handle stains on my Raphaella garments?
Treat stains promptly with a suitable stain remover, following instructions on the product.