FAQ
Shipping & Delivery
What are your domestic shipping rates and delivery times?
Standard Shipping (Above $100): Free, delivered in 5-7 business days.
Standard Shipping (Below $100): $8.50, delivered in 5-7 business days.
Expedited Shipping: $15, delivered in 2-3 business days.
Please note that delivery times are estimates and may vary.
How long does it take to process orders?
- Standard Processing: Typically within 2 business days.
- Expedited Processing: Usually within 6 business hours.
Processing times may vary during peak seasons or due to unforeseen circumstances.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking details.
What should I do if my shipment is delayed or lost?
Please contact the carrier directly for assistance, as we cannot be held responsible for carrier delays or lost shipments.
Can I change my shipping address after placing an order?
Contact us at [email protected] immediately. Address changes may delay shipment and are not guaranteed.
Do you ship internationally?
Yes, international shipping is available. Customers are responsible for customs duties, taxes, and brokerage fees.
Returns & Exchanges
What is your return policy?
Eligibility: Items must be returned within 30 days, with tags and in original packaging.
Non-Returnable: Discounted items are final sale.
Who covers return shipping costs?
Customers cover return shipping unless items are incorrect or damaged.
How do I initiate a return?
Email [email protected] with your order number and reason for return.
How are exchanges handled?
Specify the desired exchange item when requesting a Return Authorization (RA) number.
What if I prefer store credit instead of an exchange?
Store credit is available upon approval and valid indefinitely.
When can I expect a refund?
Refunds are issued within 7-10 business days to the original payment method, minus original shipping costs.
What should I do if I receive a damaged or incorrect item?
Contact [email protected] immediately for assistance.
Garment Care
How should I care for my Raphaella garments?
Read Labels: Follow specific care instructions.
Separate Colors: Wash dark, bright, and light colors separately.
Inside Out: Protect delicate fabrics.
Use a Laundry Bag: Especially for delicate items.
Avoid Overloading: Follow machine capacity.
Can I machine wash all Raphaella garments?
Follow care label instructions regarding machine washable items.
How should I dry my garments?
Air Dry or Low Tumble: Check care label for recommendations.
Do I need to iron or steam my Raphaella pieces?
Adjust iron temperature based on fabric type and use a pressing cloth for delicate fabrics.
How should I store my Raphaella clothing?
Hang or fold garments appropriately to maintain their shape and integrity.
What special care tips do you have for specific fabrics?
Silk: Hand wash in cold water.
Lace: Hand wash gently and lay flat to dry.
Denim: Wash inside out to preserve color.
How should I handle stains on my Raphaella garments?
Treat stains promptly with a suitable stain remover, following instructions on the product.