Shipping & Delivery
Raphaella Shipping Policy
At Raphaella, we are dedicated to providing exceptional service in both our luxurious Raphaella styles and our shipping and delivery process. Please review our shipping policy to understand how we manage orders, shipping rates, delivery times, and other related details.
Domestic Shipping Rates and Estimated Delivery Time:
|
Shipping Method |
Estimated Delivery Time |
Rate |
|
Standard Shipping (Above $100) |
5-7 Business Days |
FREE |
|
Standard Shipping (Below $100) |
5-7 Business Days |
$8.50 |
|
Expedited Shipping |
2-3 Business Days |
$15 |
Please note that these delivery times are estimates. Actual delivery may take longer, particularly during peak seasons, extreme weather conditions, or due to unforeseen circumstances.
Processing Time
Our team works diligently to process and ship orders promptly to ensure timely delivery. Please note the following processing timeframes for orders:
- Standard Processing: Orders are typically processed and shipped within 2 business days after payment confirmation.
- Expedited Processing: Expedited orders are prioritized to ensure swift shipment and are typically processed and shipped within 6 business hours after payment confirmation.
Processing times may vary during peak seasons, extreme weather conditions, or due to unforeseen circumstances. We appreciate your patience and understanding.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Use this tracking number to monitor the status of your delivery.
Delayed or Lost Shipments
While we strive to ensure timely delivery of your order, we cannot be held responsible for delays or lost shipments caused by the carrier or other factors beyond our control. If you believe your shipment is delayed or lost, please contact the carrier for assistance in tracking your order.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact our customer service team at orders@raphaella.com as soon as possible. We will do our best to accommodate your request, but please note that address changes may delay the shipment of your order and are not guaranteed.
International Customs and Brokerage Fees
For international orders, customers are responsible for any customs duties, taxes, and brokerage fees that may be incurred upon delivery. These fees are determined by the customs agency in the destination country and are not included in our shipping charges. We recommend contacting your local customs office for further information on potential fees.
Please be aware that customs clearance procedures can cause delays beyond our original delivery estimates. Raphaella is not responsible for any additional charges or delays due to customs processing.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us via email at orders@raphaella.com.
Thank you for choosing Raphaella. We are committed to delivering your exquisite Raphaella styles with care and efficiency.